Return Policy

 We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can dispute this issue depending on the resolution.

 Exchanges (if applicable)

We typically replace items only if they are defective or damaged. However, we understand that unexpected situations can arise. If you need an exchange for any reason, please contact us within 14 days of receiving your item by emailing us at info@lumieresage.com. Our team will gladly assist you with the exchange process and provide the support you need.